Investor Relations

International

DKSH Holdings (Malaysia) Berhad is majority-owned by the DKSH Group of Switzerland. DKSH is the No.1 Market Expansion Services Group with focus on Asia, helping clients and customers to grow their businesses in new or existing markets. DKSH is a Swiss company with headquarters in Zurich and over 140 years of company history in Asia. With 455 business locations in 35 countries - 15 of them in Europe and the Americas - and more than 22,000 specialized staff DKSH offers any combination of sourcing, marketing, sales, distribution and after-sales services. The company provides its partners with sound expertise and on-the-ground logistics based on a comprehensive network of unique size and depth. Business activities are organized into four highly specialized Business Units that mirror its fields of expertise: Consumer Goods, Healthcare, Performance Materials and Technology. Ranked by sales and number of employees, DKSH is one of Switzerland's top 20 companies.

Business segments

Trading and Logistics Segment

The largest segment of the Group has its focus on providing distribution services to more than 180 international and Malaysian manufacturers and suppliers of consumer goods and healthcare products.

The Group's key strength is market-access through a comprehensive network of 14 branches and four sales offices in key towns of West and East Malaysia as well as through a live web-based "Manage Sales” system monitoring and tracking the lower trade retailers. Local sales and distribution teams ensure that products in care of the Group are widely available in hyper and supermarkets, shops, kiosks, medical halls, pharmacies and hospitals throughout the whole country. Branches are linked to the Head Office in Petaling Jaya by means of a nationwide dedicated network and orders are either processed in call centres or, in many cases, directly by sales personnel through pocket computers while they are with customers.

DKSH Holdings (Malaysia) Berhad operates two main distribution centres for its West Malaysian customers: Consumer Goods are supplied from Bukit Kemuning near Klang where the Group has a capacity of 56,000 pallet storage slots for handling ambient, air-conditioned, chilled and even frozen products. Healthcare products are delivered from a logistics centre at Jalan University in Petaling Jaya, which is ISO 9001:2000 certified from SGS UK. In East Malaysia, all of the seven branches, as well as Brunei, have their own consumer goods warehouses, while Kuching and Kota Kinabalu also stock pharmaceutical products to ensure the fastest possible delivery of vital drugs.

DKSH Transport Agencies (M) Sdn Bhd is the forwarding agent of the Group, which also handles considerable third party business. DKSH Transport Agencies (M) Sdn Bhd, with independent offices located in major ports of Port Klang, Pasir Gudang, Port of Tanjung Pelepas and Prai, offers a wide range of services which include a complete line of forwarding and customs clearance, freight forwarding, vessels clearance and husbanding, container haulage and conventional trucking service as well as cargo consolidation service from Port Klang to all ports in East Malaysia. It is an authorized customer & brokerage agent approved by the Royal Malaysian Customs at all major clearance points in Malaysia. A new venture added is the air freight business operating out of Kuala Lumpur International Airport Office.

Chemicals Segment

This business segment markets, sells and distributes chemicals raw materials, life sciences products, specialties chemicals, industrial supplies and polymers. It represents agencies from the United States, United Kingdom, France, Japan, Taiwan, Korea, Thailand as well as Malaysia. It serves a wide range of industrial customers, such as manufacturers of paint and ink, vinyl, rubber gloves, toiletries, pharmaceuticals, health food, herbal extracts, food packaging, automotive and auto parts as well as printers, plastic molders and compounders. Apart from industrial supplies, the other principal activity is geared towards the animal care industry, where customers are mainly poultry and animal farmers, as well as feed millers. Experienced industry experts are on call to promote brand-owner products and to professionally service manufacturers. An efficient logistics and order processing system supports the marketing and sales team.

Food Segment

The Famous Amos Chocolate Chip Cookie Corporation (M) Sdn Bhd currently operates 50 outlets in West and East Malaysia and sells chocolate chip cookies as well as muffins, drinks, ice cream and an extensive range of confectionery items. The chain is constantly expanding and has outlets at Kuala Lumpur International Airport and the airports of Johor Baru, Kuching, Miri and Kota Kinabalu.

The Food Ingredients unit caters to manufacturers of beverage, confectionery and biscuits as well as to fast food establishments. A dedicated team provides customers with expert advice and technical training.

Support services

Management Services

The Group operates a small unit for services, which are more efficiently provided by one central organization instead of being duplicated in each entity. These comprise Information Technology, Finance and Administration, Internal Audit and Corporate Support.

Since May 1, 2006, the Group's ERP system is hosted and maintained at the DKSH Corporate Shared Services Center in Technology Park Malaysia on the outskirts of Kuala Lumpur. This unit is directly owned by the majority shareholder of DKSH Holdings (Malaysia) Berhad, the international DKSH Group, and is also the IT service provider for all country operations of DKSH. At the same time, Lotus Notes, other peripheral IT solutions and Business Process Engineering were also taken over by them. The benefit to the DKSH Holdings (Malaysia) Berhad in obtaining IT services from such a multi-country service provider are economies of scale, technological excellence, state-of-the-art know-how, 24/7 support and considerably cheaper charges than in an own SAP 4.7 infrastructure.

The remaining Malaysian IT organization has been greatly reduced and now exclusively focuses on business solutions, PC support, networks and IT projects.

Finance and Administration comprises Group Control, Group Treasury, Taxation as well as service units for property management and purchasing.